🔄 Refund & Return Policy
Last updated: May 2026 · Your satisfaction is our guarantee
✅ Returns Accepted For
- Wrong item delivered (different from what was ordered)
- Defective or physically damaged product
- Item significantly different from product description
❌ Returns NOT Accepted For
- Change of mind after receiving delivery
- Used, washed or altered items
- Items without original tags or packaging
- Requests made after 7 days of delivery
- Sale or clearance items (unless defective)
📋 How to Return — 5 Easy Steps
- Contact us within 7 days of delivery via WhatsApp: 01762-047445
- Send clear photos of the item showing the issue clearly
- Our team reviews and confirms eligibility within 24 hours
- Ship the item back (Dhaka customers: we arrange free pickup)
- Replacement or refund processed after we receive the item
💰 Refund Timeline
| Payment Method | Refund Via | Timeline |
|---|---|---|
| Cash on Delivery (COD) | bKash / Nagad | 2–3 business days |
| bKash / Nagad | Original method | 2–3 business days |
| Wrong / Defective item | Full refund or free replacement | 3–5 business days |
Return Shipping: SuiSuta covers return shipping for wrong or defective items. Other eligible returns: customer bears shipping cost.